Shipping information

Our products undergo a rigorous inspection and individual preparation process before dispatch to ensure they meet our standards of excellence.

  • Processing & Preparation Time

    Once your order is confirmed, we require a period of 2 to 3 business days for preparation, quality control, and packaging.

    Note: This period is necessary to guarantee the integrity of each piece before it is handed over to the transport company.

  • Estimated Delivery Times

    The estimated transit time, once your package preparation is complete, is 3 to 5 business days.

  • Order Tracking

    You will receive a confirmation email with a tracking number as soon as your package has been dispatched, allowing you to monitor the delivery progress in real-time.

Returns and exchanges policy

Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a clear timeframe for managing your return.

  • Return Window

    You have 14 calendar days from the date of receipt of your order to request a return or exchange.

  • Return Conditions

    For a return to be accepted, items must meet the following requirements:

    • Original Condition: Items must be unused, unwashed, and in perfect condition.
    • Tags: All original tags must remain intact and attached.
    • Packaging: Items must be returned in their original packaging or a similar one that ensures full protection during transit.

Need assistance?

If you have any additional questions or need help with a return, please do not hesitate to contact us at info@ginasommer.com. We are here to help you.

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