Frequently asked questions
Hello! We are here to answer all your questions about the GINASOMMER universe.
Most common questions
What is the total time to receive my order?
At GINASOMMER, we work with limited stock units to guarantee the exclusivity of our designs. Each order undergoes an individual preparation process to ensure it arrives in perfect condition. The total time is divided into:
- Processing & Preparation Time: Once your order is confirmed, we require a period of 2 to 3 business days for preparation, quality control, and packaging.
- Estimated Delivery Times: The estimated transit time, once your package preparation is complete, is 3 to 5 business days.
- Total Estimated Time: You can expect to receive your order within 5 to 8 business days. Our products undergo a rigorous inspection and individual preparation process before dispatch to ensure they meet our standards of excellence. We value your preference for a process that prioritizes attention to detail.
How long do I have to return an item?
We want you to be fully satisfied with your choice. If for any reason you decide not to keep the garment, you have a window of14 calendar days (two weeks) from the date of receipt to request a return or exchange.
How do I know which clothing size to choose?
To ensure your garment fits perfectly, we recommend consulting thedetailed Size Guide found in the description of each product. A pro tip: measure a similar garment you already own and compare those measurements with our guide.
Can I cancel or modify my order?
Because our team begins the preparation and registration of your order almost immediately to streamline delivery, if you need to make a change, please contact us within thefirst 12 hours. Once the package has been processed for dispatch, we unfortunately cannot guarantee modifications.
How can I track my order?
As soon as your order is handed over to the courier, you will receive an email with a tracking number. This allows you to check the status of your shipment in real time.
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If you cannot find the answer you are looking for, our personalized support team will be happy to assist you atinfo@ginasommer.com.